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by Yaneer Bar-Yam
Step IV: Accelerate Intake Routing

For Further Reading:

8. S. R. Poole, B. D. Schmitt, T. Carruth, A. Peterson-Smith, M. Slusarski, After-hours telephone coverage: the application of an area-wide telephone triage and advice system for pediatric practices, Pediatrics 92, 670-679 (1993).

9. R. Leibowitz, S. Day, D. Dunt, A systematic review of the effect of different models of after-hours primary medical care services on clinical outcome, medical workload, and patient and GP satisfaction, Family Practice, 20, 311-317 (2003).

10. C. Arnst, A new practice: the doctor will see you today, Kaiser Health News (7/14/2010).

11. M. Murray, C. Tantau, Redefining open access to primary care, Managed Care Quarterly, 7, 45-55 (1999).

12. C. A. Moyer, D. T. Stern, K. S. Dobias, D. T. Cox, S. J. Katz, Bridging the electronic divide: patient and provider perspectives on e-mail communication in primary care, American Journal of Managed Care, 8, 427- 433 (2002).

13. S. Gatley, A. Grace, V. Lopes, E-referral and e-triage as mechanisms for enhancing and monitoring patient care across the primary-secondary provider interface, Journal of Telemedicine and Telecare, 9, 350-353 (2003).

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