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by Yaneer Bar-Yam
Step IV: Accelerate Intake Routing

For Further Reading:

1. Merritt Hawkins & Associates, 2009 survey of physician appointment wait times (2009).

2. K. Grumbach, D. Keane, A. Bindman, Primary care and public emergency department overcrowding, American Journal of Public Health, 83, 372-378 (1993).

3. J. R. Richards, M. L. Navarro, R. W. Derlet, Survey of directors of emergency departments in California on overcrowding, Western Journal of Medicine, 172, 385–388 (2000).

4. K. Grumbach, J. V. Selby, C. Damberg, A. B. Bindman, C. Quesenberry, A. Truman, C. Uratsu, Resolving the gatekeeper conundrum: what patients value in primary care and referrals to specialists, Journal of the American Medical Association, 282, 261-266 (1999).

5. T. Bodenheimer, B. Lo, L. Casalino, Primary care physicians should be coordinators, not gatekeepers, Journal of the American Medical Association, 281, 2045-2049 (1999).

6. C.B. Forrest, Primary care gatekeeping and referrals: effective filter or failed experiment? British Medical Journal 326, 692-695 (2003).

7. V. Lattimer, S. George, F. Thompson, E. Thomas, M. Mullee, J. Turnbull, H. Smith, M. Moore, H. Bond, A. Glasper, Safety and effectiveness of nurse telephone consultation in out of hours primary care: randomised controlled trial, British Medical Journal 317, 1054-1059 (1998).

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