for more information contact

by Yaneer Bar-Yam
Step II: Empower Workgroup Competition

For Further Reading

1. Y. Bar-Yam, Making things work. (NECSI Knowledge Press, Cambridge, MA, 2005) See page 239.

2. P. Plsek, Redesigning health care with insights from the science of complex adaptive systems, Appendix B of Crossing the quality chasm: A new health system for the 21st century. Institute of Medicine (2001).

3. M. E. Porter, E. O. Teisberg, Redefining health care: Creating value-based competition on results. (Harvard Business School Press, Boston, MA, 2006).

4. M. Berwick, B. James, M. J. Coye, Connections between quality measurement and improvement. Medical Care 41, 30-38 (2003).

5. E. A. McGlynn, Selecting common measures of quality and system performance. Medical Care, 41, 39-47 (2003).

6. M. Werner, D. A. Asch, The unintended consequences of publicly reporting quality information. JAMA, 293,1239-1244 (2008).

7. P. Krugman, Why markets can't cure healthcare. New York Times (7/25/2009).

8. K. J. Arrow, Uncertainty and the welfare economics of medical care. American Economic Review 53, 941-973 (1963).

9. B. Carrol, S. Tomas, Team competition spurs continuous improvement at Motorola. National Productivity Review 14, 1-9 (1963).

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